Privacy Policy

1. Overview

This Privacy Policy describes how Mechkart (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you use our website and services. By using our platform, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

• Identity & Contact: name, phone number, email address.
• Delivery Information: shipping address, city, state, pincode, landmark (if provided).
• Order & Transaction: products purchased, order history, invoices, payment status.
• Technical: IP address, browser type, device information, pages visited, usage data (cookies/analytics).
• Support: messages or information shared with our customer support team.

We do not intentionally collect sensitive personal data unless it is necessary for providing our services.

3. How We Use Your Information

We use your information for purposes including:

• Processing orders, payments, deliveries, and returns.
• Communicating order updates and service-related information.
• Providing customer support and resolving disputes.
• Improving our website, products, and user experience.
• Preventing fraud, enforcing our Terms, and maintaining platform security.
• Complying with legal and regulatory obligations.

4. Cookies & Tracking Technologies

We may use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze traffic. You can control cookies through your browser settings. Disabling cookies may impact some site features.

5. Sharing of Information

We may share your information only as necessary, including with:

• Logistics/Delivery Partners for shipping your orders.
• Payment Gateway Partners to process payments securely (we do not store full card details).
• Service Providers (hosting, analytics, customer support tools) who work under confidentiality obligations.
• Legal/Regulatory Authorities when required by law, court order, or to protect our rights.

We do not sell your personal information to third parties.

6. Data Security

We implement reasonable security measures to protect your information from unauthorized access, misuse, loss, alteration, or disclosure. However, no online system is completely secure. Please protect your account credentials and do not share OTPs/passwords.

7. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, we take reasonable steps to delete or anonymize the data.

8. Your Choices & Rights

You may request access, correction, or deletion of your personal information, subject to legal and operational limitations. You may also opt out of non-essential marketing communications where applicable.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies before providing any information.

10. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

For questions or requests related to this Privacy Policy, contact us at: